brainwagon

Well, Comcast was supposed to come by yesterday and install my digital cable, but they were a no-show. A call back to them this morning resulted in a $20 credit and a reschedule for this morning, so I’m stuck at home again waiting. Any bets on whether they will show this morning?

What is it with companies that view these kinds of appointments as “optional” on their standpoint? It’s not like these are rare: it is pretty much the norm that either they:

• show up in the last five minutes of a four hour slot, or perhaps just as likely…
• miss the appointment entirely.

Oh, and the $20 “inconvenience fee”? Four hours of my free time on a weekend are worth more to me than that. If I have to take time off from work, many times that.

Here I am, poised to give Comcast more money, and they jerk me around. Way to treat your customers, Comcast.

[tags]Comcast,Poor Customer Service[/tags]

Addendum: They promised to show up in the 8:00 AM to 12:00 AM slot this morning. To their credit, they did, at about 8:30. Took them about one half an hour to get everything installed. Review of the new hardware later.